1. Acceptance of these Terms
FluentDojo (fluentdojo.com, the “Service”) is operated by DUOCODE TECHNOLOGY (Malaysia, “we”, “us”), an AI-powered real-time English speaking practice and learning platform. By registering an account or otherwise using the Service, you confirm that you have read, understood, and agree to these Terms and the Privacy Policy. If you do not agree, please do not use the Service.
2. What the Service does
The Service lets you practice English through real-time voice conversation with an AI tutor (optionally with your camera enabled), and provides pronunciation assessment, listening, reading, and writing exercises with learning-progress tracking. Replies, scores, and corrections are generated by artificial intelligence and may contain errors or omissions; they are for learning reference only, do not constitute professional advice, and we make no guarantee of any particular learning outcome or exam result.
3. Accounts
- You must register with an email address and keep your password secure; actions taken through your account are treated as your own.
- You must be at least 18 years old, or use the Service with the consent and guidance of a guardian.
- If you believe your account has been compromised, contact us immediately at contact@fluentdojo.com.
4. Acceptable use
You agree not to do any of the following; otherwise we may suspend or terminate your account:
- use the Service for any unlawful purpose, or submit or distribute unlawful or infringing content;
- scrape, reverse-engineer, or make bulk automated calls to the Service, or interfere with its normal operation;
- resell or share accounts, or circumvent access controls and rate limits.
5. Intellectual property
The Service’s software, interface, model orchestration, and built-in learning content belong to us or the respective rights holders. The voice and text content you submit during practice remains yours; you grant us a licence to process it solely to provide the Service to you (see the Privacy Policy).
6. Third-party services
To deliver real-time conversation and assessment, the Service calls third-party AI providers (including Alibaba Cloud DashScope/Qwen, Youdao and Tencent pronunciation assessment, and LanguageTool grammar checking). Their availability is not fully within our control; how they handle data is described in the Privacy Policy.
7. Subscriptions, payment, and refunds
- FluentDojo membership is an auto-renewing subscription (¥29/month or ¥229/year; price changes will be announced in advance), collected by Stripe. International credit and debit cards (Visa, Mastercard, ...) are supported; Alipay and WeChat Pay are not available yet.
- You can cancel auto-renewal at any time via “Manage subscription”; membership then continues until the end of the current paid period and no further charges are made.
- First-time subscribers may request a full refund within 14 days of payment by emailing contact@fluentdojo.com. Renewal periods and orders older than 14 days are generally non-refundable, except where required by law.
- Membership quotas (such as daily/monthly voice-session counts) exist to prevent abuse; the current values are shown on the membership page and may be adjusted with notice.
8. Disclaimers and limitation of liability
- The Service is provided “as is”. To the maximum extent permitted by applicable law, we are not liable for any indirect loss arising from your use of, or inability to use, the Service.
- Where outages are caused by factors outside our control (network failures, third-party service failures), we will work to restore the Service but accept no further liability.
- Our aggregate liability to you is capped at the amount you actually paid us (if any) in the 12 months before the claim arose.
9. Changes and termination
We may update these Terms; the new effective date will be shown on this page and material changes will be announced in the product. If the Service is discontinued entirely, we will give reasonable advance notice.
10. Governing law and disputes
These Terms are governed by the laws of Malaysia. Disputes should first be resolved through good-faith negotiation; failing that, they shall be submitted to the competent courts of Malaysia.
11. Contact
Questions about these Terms: contact@fluentdojo.com.